1. Introduction
At SmartHomes Solutions (“we”, “us”, “our”), we are committed to protecting your personal information and respecting your privacy under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)
Wikipedia
OAIC
. This Privacy Policy explains the types of personal information we collect, how we collect, use, disclose, secure, and allow access to it, as well as your rights under Australian privacy laws.
2. Who Are We & How to Contact Us
Our trading name: SmartHomes Solutions
Contact details for privacy enquiries:
Email: admin@smarthomessolutions.net
Phone: +61 416 840 614
3. What Personal Information We Collect
We collect information you provide directly, including:
We may also collect:
Where applicable, we will seek your express consent before collecting sensitive information such as health, biometric, or other special categories
4. How We Collect Information
We collect personal information when you:
5. Purpose of Collection
We process personal information for purposes including:
6. Use & Disclosure
We will use or disclose personal information as necessary:
7. Cross-Border Disclosure
Your personal information may be stored or processed by third-party providers outside Australia (e.g., cloud hosting, analytics)
We will only disclose overseas if:
8. Cookies & Tracking
We use cookies and analytics tools to improve website functionality, user experience, and security. You will be informed at or before collection, consistent with APP 5 notification requirements
9. Data Security & Retention
We implement reasonable technical and organisational safeguards to protect your data. Retention periods vary based on legal requirements and business needs. We’ll review and securely delete data when it is no longer needed.
10. Access & Correction Rights
You may, at any time, request access to or correction of your personal information. To do so, please contact us using the details above. We will respond within a reasonable timeframe.
11. Complaints Handling
If you believe your privacy has been breached, please contact us first. We will investigate and respond promptly. If still unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be published on our website, and the effective date will be clearly displayed
13. Additional Legal Rights & Privacy Reforms
The Australian privacy landscape is evolving, including new privacy tort provisions and reforms scheduled to commence soon. We commit to ongoing review and compliance in line with these developments.
